10 Tips for Successfully Managing Online Communities

When I first became the community manager at Brazen Careerist, I was less than enthused. Nobody could tell me exactly what the title meant, exactly what the job was, and so I had no idea where to start.

Five months later, the work has become the reason I get up in the morning. And the reason I keep working late at night. I also feel confident explaining what I can do for a startup in one word—bridge.

When companies, especially startups, get caught up in the hustle of post-funding mayhem, a sturdy bridge is what will keep you aligned with your loyal, pre-funding customers. And those loyal customers are important when you’re community building. It’s a messy and erratic job, but somebody’s gotta do it. (more…)